CUSTOMER SERVICE

Channels of communication:

• Email: customerservice@kick.lk
• Phone: +94 11 123 4567 (available Monday to Friday, 9am to 5pm)
• Live chat: available on the website during business hours
• Social media: Facebook and Twitter

Contact information:

• Email: kick@kick.lk
• Phone: +94 77 838 7264 (Monday to Friday, 9am to 5pm)
• Social media: Facebook,Instagram,Twitter,Linkdin and Youtube
• Physical address: 222-A, Kiribathawila, Baddegama, 80200, Sri Lanka

Hours of Operation:

• Monday to Friday: 9.00am to 5.00pm
• Saturday and Sunday: 10.00am to 2.00pm
• Holidays and Special Events: Closed

Customer Service Policies:

• We aim to respond to all customer inquiries within 24 hours.
• We will handle all customer complaints and refunds in a timely and professional manner.
• Our customer service team will always use polite and respectful language when communicating with customers.
• We will escalate any customer issues to higher-ups if needed and keep the customer informed of the progress.
• We will provide customers with a refund or exchange if the product is faulty or damaged, or if the customer is not satisfied with their purchase.

Frequently Asked Questions:

1. How to Track your item?
   [Insert answer to FAQ question 1 here]
2. [Insert FAQ question 2 here]
   [Insert answer to FAQ question 2 here]
3. [Insert FAQ question 3 here]
   [Insert answer to FAQ question 3 here]
4. [Insert more FAQ questions and answers as needed]

Feedback Mechanism:

• We value your feedback! Please take a moment to complete our customer satisfaction survey [Insert link to survey or feedback form here].
  Additional Resources:

Help:Seller Guide / Buyer Guide

Instructional videos: Kick.lk Youtube