Channels of communication:

  • Email:
  • Phone: +94 11 123 4567 (available Monday to Friday, 9am to 5pm)
  • Live chat: available on the website during business hours
  • Social media: Facebook and Twitter

Contact information:

  • Email:
  • Phone: +94 77 838 7264 (Monday to Friday, 9am to 5pm)
  • Social media: Facebook,Instagram,Twitter,Linkdin and Youtube
  • Physical address: 222-A, Kiribathawila, Baddegama, 80200, Sri Lanka

Hours of Operation:

  • Monday to Friday: 9.00am to 5.00pm
  • Saturday and Sunday: 10.00am to 2.00pm
  • Holidays and Special Events: Closed

Customer Service Policies:

  • We aim to respond to all customer inquiries within 24 hours.
  • We will handle all customer complaints and refunds in a timely and professional manner.
  • Our customer service team will always use polite and respectful language when communicating with customers.
  • We will escalate any customer issues to higher-ups if needed and keep the customer informed of the progress.
  • We will provide customers with a refund or exchange if the product is faulty or damaged, or if the customer is not satisfied with their purchase.

Frequently Asked Questions:

  1. How to Track your item?
    [Insert answer to FAQ question 1 here]
  2. [Insert FAQ question 2 here]
    [Insert answer to FAQ question 2 here]
  3. [Insert FAQ question 3 here]
    [Insert answer to FAQ question 3 here]
  4. [Insert more FAQ questions and answers as needed]

Feedback Mechanism:

  • We value your feedback! Please take a moment to complete our customer satisfaction survey [Insert link to survey or feedback form here].
    Additional Resources:

Help:Seller Guide / Buyer Guide

Instructional videos: Youtube