Channels of communication:
- Email: firstname.lastname@example.org
- Phone: +94 11 123 4567 (available Monday to Friday, 9am to 5pm)
- Live chat: available on the website during business hours
- Social media: Facebook and Twitter
- Email: email@example.com
- Phone: +94 77 838 7264 (Monday to Friday, 9am to 5pm)
- Social media: Facebook,Instagram,Twitter,Linkdin and Youtube
- Physical address: 222-A, Kiribathawila, Baddegama, 80200, Sri Lanka
Hours of Operation:
- Monday to Friday: 9.00am to 5.00pm
- Saturday and Sunday: 10.00am to 2.00pm
- Holidays and Special Events: Closed
Customer Service Policies:
- We aim to respond to all customer inquiries within 24 hours.
- We will handle all customer complaints and refunds in a timely and professional manner.
- Our customer service team will always use polite and respectful language when communicating with customers.
- We will escalate any customer issues to higher-ups if needed and keep the customer informed of the progress.
- We will provide customers with a refund or exchange if the product is faulty or damaged, or if the customer is not satisfied with their purchase.
Frequently Asked Questions:
- How to Track your item?
[Insert answer to FAQ question 1 here]
- [Insert FAQ question 2 here]
[Insert answer to FAQ question 2 here]
- [Insert FAQ question 3 here]
[Insert answer to FAQ question 3 here]
- [Insert more FAQ questions and answers as needed]
- We value your feedback! Please take a moment to complete our customer satisfaction survey [Insert link to survey or feedback form here].
Help:Seller Guide / Buyer Guide
Instructional videos: Kick.lk Youtube